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Blog - Kiva Logic

News, Feature Updates & More

01 Feb

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Introducing Magic Links

February 1, 2017 | By | No Comments

Helping customers deal with password resets and forgotten passwords can be frustrating and time consuming. Fear no more!

Magic links enable customers to enter their email on the login page, and then receive an email which contains a one-time link that will automatically log them in.

How does it work?

It’s fairly simple, here are some screenshots for your reference:

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When a customer clicks the login drop down box, or when they visit the login page, their is a new link for them to press that says ‘send magic link’.

Here’s a shot of the drop down box:

selection_349After the customer enters their email address, they will see the following screen:

selection_348The email is sent instantly and bypasses the email queue. Here’s what the default email looks like in a customers’ inbox:

selection_350All they have to do is click the ‘log in’ link, or copy and paste the full link provided and they will be logged in to their account. No password required!

You can edit the magic login email by going to your email templates page on the admin side and editing the email named ‘Magic Login Link’. There are three new tags you can use in the email body:

  • **magic_link_expires** this will be replaced by how many minutes the link will be active for. The default is 60 minutes. After that, the link will no longer work and the customer will be prompted to try again
  • **magic_link** this will be replaced by a button that simply says ‘log in’ and will have the magic link encoded in it.
  • **magic_link_full** this will be replaced by the full plain-text URL of the magic link

A few Important things

  • Magic Links do work for admin users. Admins must still use their username, whether it’s an email or not.
  • If you include the **magic_link** in an email, make sure you are only sending that email to customers. Do not use this link for missed signups or missed zips, since there are no customer accounts associated with those features.
  • Be mindful of the expiration of a magic link. If you are sending out 3000 emails, chances are it will take the system more than an hour to send all of those emails. That means by the time a customer receives the email, the link will already be invalid.
  • You can enable or disable this feature and also set the default expiration minutes from the main admin settings page under ‘misc’. By default, this feature is enabled and the expiration is set to 60 minutes.
  • If you set the expiration over 60 minutes, you must set in minutes. Two hours would be: 120

If you have any questions, just shoot an email to support@kivalogic.com

 

 

09 Jan

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The New Invite Page for referral links

January 9, 2017 | By | No Comments

note: We haven’t posted in quite some time, but we’ve been busy! Check out our Kiva Logic Changelog to see what’s been going on.

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The New Invite Page

Before, when a potential customer clicked on a referral link give out by a current customer, the link would simply let us know who the existing customer is, and then it would dump the potential customer on the first step of the sign up process.

Now, we are happy to introduce: The Invite Page

The Invite page will display different messages:

  • Referral links: “Welcome! You have been invited to join Michelle B. at My Produce Company”
  • Coop referral links: “Welcome! You have been invited to join Coop Name at My Produce Company”, and then it will display the location of the coop, the discount or fund-raising incentive of the coop, and the delivery day.
  • No referral links, ‘Hello Bar’ is enabled: The Hello Bar text will appear on the page
  • No referral links, ‘Hello Bar’ is disabled: “Welcome! You have been invited to join My Produce Company”

Once they click ‘Yes, let’s go’, they will be taken to the first step of the sign up process.

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We think this will help increase conversions from referral links tremendously.

If you have any questions, shoot us an email: support@kivalogic.com or use our contact form.

06 Jan

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Introducing: Coop referral links

January 6, 2017 | By | No Comments

selection_278Each coop has it’s own unique referral link that customers can now share with their friends to invite them to join the coop. These link can be found in two places:

  • Admin side: when editing a coop, the referral link will be displayed at the top of the page
  • Customer side: when the customer is viewing their coop information page while logged in

When a potential customer clicks on the a referral coop link, they will be taken to an invite page that welcomes the potential customer, provides a small amount of information on the coop they are joining, and invites them to become a customer.

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If you have any questions, shoot us an email: support@kivalogic.com or use our contact form.